reviewstash

7:28:55 PM me
Hello.
7:29:19 PM Avante Hosting
Finally, we meet.
7:29:35 PM Avante Hosting
I'd like to tell you our network ugprades were completed today.
7:29:40 PM me
I don't care
7:29:53 PM me
You can't not tell your customers and take the network down the entire day.
7:30:17 PM Avante Hosting
it was emergency maintenance after we started getting hit with a 7G DDOS
7:30:25 PM Avante Hosting
we can sustain that now
7:30:32 PM me
You didn't feel compelled to tell anyone about that?
7:30:38 PM me
Just thought you'd leave everyone in the dark?
7:30:44 PM Avante Hosting
it was a short 5 minute downtime?
7:30:56 PM me
5 minutes? Are you serious?
7:31:00 PM Avante Hosting
yes?
7:31:07 PM me
It has been down almost all day.
7:31:13 PM me
Please check the minecraft forums.
7:31:35 PM Avante Hosting
we were getting DDOS'd
7:31:37 PM Avante Hosting
around 4PM
7:31:44 PM me
It was down before that.
7:31:45 PM Avante Hosting
and we did the upgrade at 5PM
7:31:56 PM Avante Hosting
our website
7:31:57 PM Avante Hosting
yes
7:32:00 PM me
The server, too.
7:32:01 PM Avante Hosting
MC servers, no
7:32:04 PM me
Check the forums.
7:32:56 PM me
The servers have been down for most of the day, plenty of people have been complaining.
7:38:01 PM Avante Hosting
Okay,
7:38:12 PM Avante Hosting
After the upgrades
7:38:19 PM Avante Hosting
we shouldn't have anymore downtime..
7:38:25 PM me
You can't just say things like that.
7:38:30 PM me
You said that before.
7:38:37 PM Avante Hosting
Yes I did say that
7:38:41 PM me
Look at the math I did on the forums.
7:38:42 PM Avante Hosting
after the upgrades
7:38:45 PM me
I had less than 72 hours of uptime.'
7:39:03 PM me
This is really absurd and you know it.
7:39:12 PM Avante Hosting
I understand, but the DDOS is not our fault
7:39:17 PM me
It is your fault.
7:39:18 PM Avante Hosting
but we have added a layer of proection
7:39:25 PM me
Plenty of hosts haven't had issued with a DDOS before.
7:39:25 PM Avante Hosting
It is most certainly not
7:39:31 PM me
issues*
7:39:34 PM Avante Hosting
All DDOS attacks
7:39:37 PM me
Seems simple for other, larger hosts to manage.
7:39:42 PM Avante Hosting
have been directed at different customers,
7:39:53 PM Avante Hosting
maybe if they don't run their own network
7:39:55 PM me
You route all the traffic through one point of failure.
7:40:03 PM Avante Hosting
That's how routing works :x
7:40:20 PM Avante Hosting
we have a router with redundant psu's
7:40:25 PM me
Works super well.
7:40:29 PM me
Definitely A++ routing.
7:40:31 PM Avante Hosting
It was just installed...
7:40:35 PM me
Oh, great.
7:40:39 PM me
What about your 24/7 support?
7:40:40 PM Avante Hosting
posted file photo 1 (1).JPG to members of this conversation
7:40:43 PM me
That's a blatant lie.
7:40:47 PM Avante Hosting
Really?
7:40:50 PM me
Yes, it is.
7:41:00 PM Avante Hosting
what makes you believe that?
7:41:17 PM me
You didn't even tell anyone that the server was going to be down all day.
7:41:18 PM me
Is that okay?
7:41:22 PM me
Is that acceptable?
7:41:27 PM Avante Hosting
the upgrade
7:41:28 PM me
I have had less than 72 hours of uptime.
7:41:29 PM Avante Hosting
took all of 5 minutes.
7:41:33 PM Avante Hosting
the DDOS was all day,
7:41:42 PM Avante Hosting
posted file IMG_2499.jpg to members of this conversation
7:41:44 PM me
Did you tell anyone about why they couldn't use what they paid for?
7:41:46 PM me
No.
7:41:49 PM me
You offered no support to us.
7:42:03 PM Avante Hosting
our website was under DDOS.
7:42:06 PM Avante Hosting
hence we're adding protection
7:42:13 PM Avante Hosting
AND
7:42:19 PM me
Your forums were up for most of the day.
7:42:22 PM me
Twitter was up.
7:42:22 PM Avante Hosting
pingdom monitoring on every network point.
7:42:28 PM me
MC forums were up.
7:42:31 PM me
You couldn't tell anyone?
7:42:38 PM me
That's not particularly professional.
7:42:46 PM Avante Hosting
Pingdom will now do a tweet
7:42:46 PM me
Oh, we are so sorry, guys.
7:42:50 PM Avante Hosting
if a node goes down
7:42:52 PM me
Our network can't handle a DDOS.
7:43:01 PM me
So we are going to leave you in the dark.
7:43:10 PM me
I had less than 72 hours of uptime during my three day period.
7:43:17 PM me
Java I/O errors through the roof.
7:43:26 PM me
You imply a 1.5GB server (RAM) can't handle my world.
7:43:35 PM me
You run "chunkster" like that will fix the issue
7:43:39 PM me
I still show I/O errors in log
7:43:48 PM me
Even though I was offered help, before I signed up, to transfer my world
7:43:50 PM me
No one ever said
7:43:55 PM me
Oh, hey, dude
7:44:00 PM me
Your world is too large
7:44:04 PM me
This is a joke and you know it.
7:44:13 PM me
Let us be free.
7:44:23 PM Avante Hosting
Its not a joke,
7:44:26 PM me
IT IS A JOKE
7:44:27 PM Avante Hosting
I take offense that you say that
7:44:33 PM me
I take offense at you
7:44:36 PM me
How you treat our community
7:44:47 PM me
How you treat other people who have paid you hundreds of dollars.
7:44:56 PM me
It is not fair to leave anyone in the dark for such long periods of time.
7:45:09 PM me
I have used many hosts for webservers (non Minecraft).
7:45:09 PM Avante Hosting
That's why we are now doing many things
7:45:15 PM Avante Hosting
to make sure this doesn't happen AGAIn.
7:45:20 PM me
Yeah, but you didn't live up to the promise during my 3 days.
7:45:23 PM me
No 24/7 support
7:45:26 PM me
No 99% uptime
7:45:28 PM me
Absolute lies.
7:45:33 PM me
False advertising
7:45:41 PM me
I am well within my rights for AT LEAST an 11 month refund
7:45:49 PM me
That way you still get paid, if it makes you feel better.
7:46:08 PM me
I have spent the past two days setting up a secondary server for my community
7:46:13 PM Avante Hosting
No we just want to make things right
7:46:14 PM me
We do NOT trust you or your services
7:46:17 PM me
I WANT TO LEAVE YOU
7:46:18 PM Avante Hosting
Why?
7:46:23 PM Avante Hosting
Why don't you give us one last chance?
7:46:25 PM me
Because you cannot live up to your advertising
7:46:29 PM me
I do not want to be with you
7:46:30 PM Avante Hosting
Ok what about,
7:46:36 PM me
I despise Avante Hosting
7:46:38 PM Avante Hosting
You stay with us.
7:46:38 PM me
I want OUT
7:46:39 PM me
OUT
7:46:49 PM me
We are happy on my secondary server.
7:46:50 PM me
It is slow
7:46:52 PM me
But you know what?
7:47:02 PM me
We, a small community, don't have to put up with this.
7:47:08 PM me
I am a student. I am about to go into finals.
7:47:14 PM me
This is literally making my stomach turn.
7:47:16 PM Avante Hosting
Ok,
7:47:39 PM Avante Hosting
If we go down one more time
7:47:46 PM me
No.
7:47:47 PM me
Nope
7:47:48 PM Avante Hosting
I will give you 100% refund
7:47:50 PM me
Not playing that game.
7:47:54 PM Avante Hosting
and a free 12 months
7:47:55 PM Avante Hosting
of service.
7:47:56 PM me
No
7:48:00 PM me
I don't want ANYTHING FREE FROM YOU
7:48:01 PM Avante Hosting
Well I can't offer anything else.
7:48:02 PM me
Infact
7:48:08 PM me
TAKE MY ONE MONTH OF PAYMENT
7:48:11 PM Avante Hosting
No,
7:48:15 PM me
Yes.
7:48:22 PM Avante Hosting
Why don't you give US a CHANCE?
7:48:25 PM me
You falsely advertised a service that you did not provide.
7:48:26 PM me
I did
7:48:27 PM me
I trust you
7:48:30 PM me
trusted*
7:48:35 PM me
I paid a FULL YEAR
7:48:36 PM Avante Hosting
It doesn't seem so
7:48:41 PM me
And had a miserable first few days
7:48:50 PM me
Who pays a full year of hosting and doesn't trust someone?
7:48:54 PM Avante Hosting
Unfortunately you signed up at the wrong time, not your fault of course
7:49:01 PM me
Yes, but it IS YOUR FAULT
7:49:02 PM Avante Hosting
you signed up as soon as DDOS started.
7:49:04 PM me
Not only that
7:49:09 PM me
But your way of business is absurd
7:49:12 PM Avante Hosting
I see
7:49:12 PM me
Leaving customers in the dark
7:49:16 PM Avante Hosting
that's your opinion sir.
7:49:20 PM me
Threatening me
7:49:22 PM me
No, it is truth
7:49:25 PM me
I will use collections on you
7:49:32 PM me
I paid an entire year? WHY THREATEN ME
7:49:35 PM Avante Hosting
That's not a threar,
7:49:38 PM Avante Hosting
threat*{
7:49:39 PM me
It is a threat
7:49:41 PM Avante Hosting
its simply a promise.
7:49:45 PM me
Yeah
7:49:48 PM me
Just like 24/7 support
7:49:52 PM me
And Java I/O errors, right?
7:50:32 PM me
My super slow, outdated server is absolutely rocking right now.
7:50:39 PM me
Everyone is having a great time.
7:50:43 PM me
No errors.
7:50:53 PM Avante Hosting
Your server with us is up
7:50:59 PM Avante Hosting
It will work,
7:51:05 PM me
It has a 5400RPM drive, old dual core AMD CPU (low voltage), and a gig of ram
7:51:18 PM me
Did you see the logs I posted with the new I/O errors after you "fixed it"
7:51:30 PM me
Chunkster "fixed it"
7:51:33 PM me
huh, OK
7:51:49 PM me
I thought it was up with you and would work when I first paid for it
7:51:50 PM Avante Hosting
yes it idd
7:51:52 PM me
That really worked out
7:51:51 PM Avante Hosting
it didnt' boot
7:51:55 PM Avante Hosting
I ran chunkster
7:51:56 PM Avante Hosting
then it booted
7:52:05 PM me
Yeah, then it showed Java I/O errors
7:52:18 PM me
I am running the old world files pre-Avante
7:52:23 PM me
No need for chunkster here
7:52:27 PM me
Because my world was fine
7:52:45 PM Avante Hosting
I am truly sorry
7:52:47 PM Avante Hosting
this happened to you
7:52:55 PM Avante Hosting
but I ask you provide us one more chance
7:53:03 PM me
I don't understand this.
7:53:09 PM me
I just don't get it.
7:53:29 PM Avante Hosting
I also gave you a free dedi IP
7:53:31 PM Avante Hosting
and mysql DB
7:53:33 PM me
I do not care.
7:53:47 PM me
I do not want either.
7:53:54 PM me
I do not want a server with Avante Hosting.
7:54:02 PM me
I do not want anything to do with it.
7:54:09 PM Avante Hosting
WHY?
7:54:32 PM me
Oh, ya, six gigabyte world and 1.5GB of RAM... Boy, Daniel is such a dummy, you can't run a world with those specifications. Oh wait, you can and I do.
7:55:08 PM me
Accusatory, deflecting, and threatening customer service. That is why.
7:55:17 PM me
I don't care how fast your server is.
7:55:20 PM me
Which, oh BTW
7:55:35 PM me
Showed in multicraft maxed memory and RAM almost the entire time I was running, with only five people on
7:55:48 PM me
And that was even before DynMap (which I admit is very demanding)
7:56:01 PM me
I think that AH is not meant for really well established communities.
7:56:05 PM Avante Hosting
That's by default..
7:56:11 PM Avante Hosting
Run under 1G of RAM
7:56:13 PM me
I did not have a good experience within my refund period.
7:56:16 PM Avante Hosting
edited:
7:56:20 PM Avante Hosting
run under 2G of RAM
7:56:22 PM Avante Hosting
it may show that
7:56:33 PM Avante Hosting
How about this
7:56:40 PM Avante Hosting
a free upgrade to 3GB for the year
7:56:41 PM Avante Hosting
same pric
7:56:46 PM me
I really don't want it.
7:56:47 PM Avante Hosting
dedicated IP + MySQL DB
7:56:48 PM me
I don't want it.
7:56:53 PM Avante Hosting
Please just TRY it
7:56:53 PM me
My players will never play on the server.
7:56:59 PM me
They will not connect to the IP
7:57:03 PM me
They do not want it
7:57:06 PM me
They are more upset than I am
7:57:11 PM me
I am rather calm compared to them
7:57:23 PM Avante Hosting
Well can you tell them that you got free upgrade etc
7:57:27 PM me
They don't care
7:57:30 PM me
The problem is AH
7:57:33 PM me
Not your hardware
7:57:36 PM me
Your hardware is very nice
7:57:43 PM me
AH is the problem
7:58:15 PM Avante Hosting
1. We're hiring 5 more staff
7:58:17 PM Avante Hosting
in June
7:59:40 PM me
I really don't care what you are doing in the future. I placed trust in you by paying an entire year. My experience with customer service and network quality (okay, okay, DDOS attacks are hard to manage, we get it) within my first few days was not satisfactory. We do not want to risk anything and, given what has happened to day, have no reason to believe it will not happen again.
7:59:55 PM Avante Hosting
That's why we upgraded
7:59:57 PM me
I am happy that you are expanding, congratulations.
8:00:01 PM me
But please expand without us.
8:00:03 PM Avante Hosting
So it WONT happen again.
8:00:11 PM me
But it did happen during my refund period.
8:00:13 PM me
Again and again
8:00:14 PM me
And again
8:00:17 PM me
And some more today
8:00:29 PM me
Oh no, he is 14 hours over his "official" refund period.
8:00:32 PM Avante Hosting
tomorrow
8:00:33 PM Avante Hosting
100%
8:00:34 PM me
But he has had more downtime than that.
8:00:36 PM Avante Hosting
next day 100%
8:00:40 PM Avante Hosting
etc
8:00:42 PM me
Maybe
8:00:46 PM me
Maybe not.
8:00:47 PM Avante Hosting
not maybe.
8:00:53 PM me
I don't trust that will be the case.
8:00:59 PM Avante Hosting
and if it is?
8:00:59 PM me
AH left everyone in the dark today.
8:01:08 PM me
Good for you, congrats. But I can't risk it.
8:01:12 PM Avante Hosting
everything
8:01:15 PM Avante Hosting
is now going to be public
8:01:20 PM Avante Hosting
if a node goes down
8:01:25 PM me
It mattered before.
8:01:25 PM Avante Hosting
pingdom posts a tweet
8:01:31 PM me
When I paid
8:01:33 PM me
When I trusted
8:01:35 PM me
When I joined
8:01:40 PM me
Every initial experience should be good
8:01:54 PM Avante Hosting
Can we please
8:01:57 PM Avante Hosting
try one more time
8:02:08 PM me
I didn't pay for the weekend just so I could use a server for the weekend. We are a vanilla server, what events would we host? I paid a year upfront.
8:02:19 PM Avante Hosting
some people do that.
8:02:29 PM me
Some people, but does it seem like we did that?
8:02:36 PM Avante Hosting
No it does not.
8:02:41 PM me
Because we didn't!
8:02:55 PM me
And we don't want to deal with this.
8:03:01 PM me
I spent the last two days setting up a new server.
8:03:05 PM me
They have done a ton of work.
8:03:09 PM me
And are finally happy again.
8:03:16 PM me
They absolutely will not use an AH server.
8:03:35 PM me
And they are everything to me, the community.
8:03:40 PM me
I am merely their representative.
8:04:40 PM me
I didn't pay for this server.
8:04:42 PM me
They did.
8:05:35 PM Avante Hosting
Okay I understand
8:10:04 PM me
I am glad that you understand. This has so soured the community, that we aren't comfortable using anything other than self-hosting. That is how upset we are. And while a small community, we are absolutely united.
8:24:25 PM me
Now that we both understand each other, can you please make this situation even-steven? I can delete the PayPal claim and we will never talk to one another again.
8:25:44 PM Avante Hosting
I'm sorry but I cannot.
8:27:24 PM me
Why can't you, I was within my 3 day refund period when I submit my request.
8:27:35 PM me
14 hours over, minus the 18 hours of downtime, not counting Java I/O time.
8:27:41 PM me
Seems pretty reasonable to me.
8:28:35 PM Avante Hosting
Sorry :
8:28:36 PM Avante Hosting
8:29:04 PM me
So you don't honor your TOS?
8:29:17 PM me
No 24/7 support, no refund policy, and no 99% uptime.
8:29:26 PM me
Niccccce
8:30:37 PM Avante Hosting
okay
8:31:04 PM me
I don't get this, I even offered to settle. You can keep my one month of payment. That's free money!
8:31:06 PM me
$$$$$
8:31:07 PM me
yay $$$$$
8:31:17 PM me
You can use it for more bits and bytes
8:31:20 PM me
$$$$
8:31:29 PM me
Everyone wins!
8:31:57 PM me
That is perfectly reasonable, perfectly just, and absolutely fair.
8:32:10 PM me
Keeping an unhappy set of customers who are well within their right to get their money back?
8:32:20 PM me
That just doesn't make sense! Seems like it is not worth your time or effort.
8:32:48 PM Avante Hosting
we don't want your money,
8:32:54 PM Avante Hosting
we want to make things right.
8:32:56 PM me
I wouldn't want to deal with me either.
8:33:36 PM me
But we want out. Audi, Audi here
8:33:40 PM me
Zooming out like an Audi
8:33:47 PM me
Vrrrrrrrrm Vrrrrrrm
8:33:50 PM me
Vrrrrrm
8:34:55 PM Avante Hosting
why don't you give us another chance
8:34:58 PM Avante Hosting
and then it will be up
8:35:02 PM Avante Hosting
everybody happy
8:35:34 PM Avante Hosting
we are adding all servers
8:35:37 PM me
We won't be happy. They aren't happy. We are well within our rights. We want to leave, be free. Audi.
8:35:39 PM Avante Hosting
to pingdom as we speak
8:35:42 PM me
In my period of trust
8:35:49 PM me
I had my trust broken
8:35:53 PM me
That is the point of a refund period
8:35:56 PM me
To test trust
8:35:57 PM Avante Hosting
there is no point
8:36:00 PM Avante Hosting
of discussing that anymore
8:36:05 PM Avante Hosting
we cannot refund you.
8:36:07 PM me
You can
8:36:09 PM me
I am within your TOS
8:36:12 PM me
I did not have 72 hours
8:36:16 PM me
So I could not use your service
8:36:28 PM me
The service I paid for falsely advertised what would be delivered
8:36:37 PM Avante Hosting
We delivered the product
8:36:38 PM me
You do NOT want to go that way
8:36:44 PM me
A faulty product based on the guarantees
8:36:45 PM Avante Hosting
we had things OUT OF OUR CONTROL
8:36:48 PM me
Support
8:36:51 PM Avante Hosting
Wrong.
8:36:53 PM me
Is support out of your control?
8:36:56 PM me
Java I/O errors
8:37:04 PM me
DDOS is separate, stop using it as an excuse
8:37:12 PM me
You blamed me for bad performance
8:37:15 PM me
Accused ME
8:37:17 PM Avante Hosting
but YOU complain about the downtime
8:37:19 PM Avante Hosting
and its because of DDOS
8:37:36 PM Avante Hosting
the java errors were FIXED
8:37:39 PM me
It's not just the DDOS, which is your responsibility to mitigate (I don't know many hosts that have such big DDOS problems)
8:37:41 PM Avante Hosting
after I ran chunkster
8:37:43 PM me
No they were NOT, look at the logs
8:37:46 PM me
Post-chunkster logs
8:37:49 PM me
I posted a second pastebin
8:37:52 PM me
Check the time stamps
8:37:52 PM Avante Hosting
mitigating only costs 1M
8:37:56 PM me
Chunkster did not fix anything
8:38:03 PM Avante Hosting
for a good solution
8:38:09 PM me
What about your data center?
8:38:11 PM Avante Hosting
let me know any host that provides mitigation
8:38:14 PM Avante Hosting
and doesn't resell
8:38:20 PM me
What host has this many problems with DDOS?
8:38:22 PM me
I don't see any.
8:38:26 PM me
I wonder why....
8:38:29 PM me
Oh, I know
8:38:33 PM me
Look at your history
8:38:37 PM me
The history that I didn't see at first
8:38:41 PM me
The hack forums?
8:38:45 PM me
Obsidiancraft or w/e
8:38:45 PM Avante Hosting
So what?
8:38:50 PM Avante Hosting
That doesn't mean anything.
8:38:50 PM me
All of the complaints today
8:38:55 PM me
You left us in the DARK
8:38:57 PM Avante Hosting
You gotta start somewhere?
8:38:59 PM me
I did not get my 72 days
8:39:04 PM me
You cannot be trusted
8:39:06 PM Avante Hosting
POINT is
8:39:07 PM me
72 hours*
8:39:15 PM Avante Hosting
we did NOT GET DDOS'd DIRECTLY
8:39:22 PM Avante Hosting
it was our CLIENTS
8:39:27 PM me
Sure it was
8:39:30 PM me
POINT is
8:39:33 PM me
I did not get my 3 day period
8:39:35 PM me
POINT is
8:39:37 PM me
I deserve a refund
8:39:54 PM me
POINT is, you spent my money and are not providing the service I paid for during my payment period
8:40:04 PM me
An 11 month refund is the most fair thing I have EVER heard of
8:40:18 PM me
Not accepting that but still trying to keep me as a custom is really quite hilarious.
8:40:27 PM me
You have no empathy towards others.
8:40:39 PM me
You have no idea how my community or I feel
8:40:44 PM me
I WORK HARD FOR THIS COMMUNITY
8:40:48 PM me
WE DO NOT HAVE TIME FOR GAMES
8:40:59 PM me
3 DAY DDOS FEST OF LIES IS A JOKE
8:41:04 PM Avante Hosting
kk...
8:41:15 PM me
Not extending a refund out of courtesy? Seriously!?
8:41:19 PM Avante Hosting
No.
8:41:20 PM me
What the heck?]
8:41:27 PM me
No courtesy?
8:41:31 PM me
No customer service.
8:41:31 PM Avante Hosting
I am not prepared to do that.
8:41:38 PM me
I am within my refund period
8:41:40 PM me
DO the math
8:41:41 PM me
Try it out
8:41:44 PM me
Play with the arithmetic
8:41:45 PM Avante Hosting
this is customer service right here
8:41:48 PM me
It's not
8:41:51 PM me
What about all day
8:41:53 PM Avante Hosting
IM'ing you
8:41:55 PM me
Lots of customer service today
8:41:56 PM Avante Hosting
for 2 hours straigh
8:41:59 PM Avante Hosting
tis not customer service?
8:42:05 PM me
Yeah, because you are covering yourself
8:42:19 PM me
The point is, for the past few, initial days, that has not been the case
8:42:22 PM me
Read your mc forum thread
8:42:24 PM me
People are MAD
8:42:30 PM me
You left us all in the dark
8:42:30 PM Avante Hosting
because our website was being HIT
8:42:32 PM Avante Hosting
by a DDOS..
8:42:37 PM me
You couldn't use another device and post
8:42:41 PM me
Hey, sorry guys
8:42:44 PM me
We are so sorry for this
8:42:51 PM me
All of you get free cookies for the inconvenience
8:43:01 PM me
Nope, that would have been too easy.
8:43:04 PM Avante Hosting
we are sending out an email
8:43:05 PM Avante Hosting
shortly
8:43:06 PM me
Now
8:43:07 PM me
Not then
8:43:09 PM Avante Hosting
regarding the downtime
8:43:10 PM me
What mattered was then
8:43:14 PM Avante Hosting
Its pas
8:43:16 PM Avante Hosting
past now
8:43:18 PM me
And you FAILED
8:43:22 PM Avante Hosting
no sense talking about it.
8:43:23 PM Avante Hosting
its past.
8:43:26 PM me
I AM WITHIN MY REFUND PERIOD
8:43:30 PM me
I DID NOT GET WHAT I PAID FOR
8:43:37 PM me
YOU ARE PERFORMING AN ILLEGAL, CRIMINAL ACTIVITY
8:43:41 PM me
YOU HAVE HOLD MY MONEY HOSTAGE
8:43:43 PM Avante Hosting
No.
8:43:44 PM me
I AM TRYING TO BE FAIR
8:43:45 PM me
Yes.
8:43:46 PM me
Yes.
8:43:47 PM Avante Hosting
No
8:43:47 PM me
Yes.
8:43:48 PM me
Yes.
8:43:54 PM Avante Hosting
Okay sir if you're going to sit here and scream at me
8:44:01 PM me
What?
8:44:02 PM Avante Hosting
I am in no position to speak to you-
8:44:07 PM me
Are you serious?
8:44:14 PM me
You have failed everyone.
8:44:16 PM me
Look at your thread.
8:44:20 PM me
You did not deliver.
8:44:25 PM me
I am within my 72 hour refund period.
8:44:31 PM Avante Hosting
No you're not...
8:44:32 PM me
I did not get 72 hours of working service.
8:44:33 PM me
I am
8:44:34 PM Avante Hosting
72 hours is 3 days right?
8:44:36 PM me
I was when I emailed you.
8:44:51 PM Avante Hosting
I'm not going to argue.
8:44:53 PM Avante Hosting
We cannot refund you.
8:44:56 PM me
http://www.minecraftforum.net/topic/677679-avante-hosting-cheap-minecraft-servers-instant-setup-usa-starting-at-400month-512mb-ram-minecraft-and-craftbukkit-ssd-dedicated-server/page__view__findpost__p__15406549
8:45:11 PM me
Well, then you have performed an illegal act and are a criminal organization.
8:45:23 PM me
And should not be allowed to advertise on the mc forums.
8:46:06 PM me
Money can only be considered earned when the service has been delivered.
8:46:10 PM me
That's basic accounting.
8:46:23 PM me
The service wasn't delivered, Chris.
8:46:29 PM me
We are being fair.
8:46:31 PM me
We are fair.
8:46:46 PM me
But this is making me sick to my stomach.
8:46:58 PM Avante Hosting
exactly,
8:47:13 PM me
I mean, you are so loose with your time.
8:47:44 PM me
7:30 to 8:40 is two hours?
8:47:48 PM me
Ya, OK, Chris, OK
8:48:03 PM me
Before, you set a different time zone to trick a customer.
8:48:09 PM me
Really honest, Chris.
8:48:30 PM me
We recommend customers to try us out before they buy a year package.
8:48:36 PM me
I was definitely recommended that, LoL
8:48:41 PM me
L.o.L
8:48:52 PM me
Try you out, because they cannot handle the downtimes and customer service?
8:48:54 PM me
Yeah.
8:48:57 PM Avante Hosting
Ok
8:52:33 PM me
This is like selling someone a car, but it doesn't have airbags, even though it is supposed to, and apparently it isn't your fault that someone died in an accident. Except with bits and bytes and beeping things.
8:53:06 PM Avante Hosting
ok
8:59:44 PM me
Ok?
9:07:12 PM me
Nice mc forum post
9:07:19 PM me
Really shows how much you care about each of your customers
9:07:23 PM me
Oh, wait, you are simply putting on a show.
9:07:32 PM me
So you can get that $$$
9:07:37 PM me
$$$ get paid
9:11:56 PM Avante Hosting
lol..
9:12:09 PM me
LoL, right? It's so funny that you took our money.
9:12:22 PM Avante Hosting
[12-06-01 11:59:06 PM] Daniel R. Levy: Ok? [12-06-02 12:06:33 AM] Daniel R. Levy: Nice mc forum post [12-06-02 12:06:40 AM] Daniel R. Levy: Really shows how much you care about each of your customers [12-06-02 12:06:45 AM] Daniel R. Levy: Oh, wait, you are simply putting on a show. [12-06-02 12:06:53 AM] Daniel R. Levy: So you can get that $$$ [12-06-02 12:06:59 AM] Daniel R. Levy: $$$ get paid
9:12:24 PM Avante Hosting
that.
9:12:35 PM me
Yeah, you're laughing because it is true.
9:12:41 PM me
And it really, really does show, Chris.
9:12:42 PM Avante Hosting
nope.
9:12:53 PM Avante Hosting
why do you
9:12:58 PM Avante Hosting
jump to conclusions.
9:13:00 PM Avante Hosting
when you're wrong?
9:13:03 PM me
I don't jump to any.
9:13:10 PM me
Why do you?
9:13:18 PM Avante Hosting
I don't.
9:13:21 PM me
Oh, I purchased it to have a weekend pizza party.
9:13:26 PM me
Oh, you should use the debt collectors.
9:13:32 PM me
Oh, there isn't enough RAM, it is my fault.
9:13:37 PM me
Oh, I should TRUST you.
9:13:44 PM me
You are being absurd, Chris.
9:13:53 PM me
And that isn't jumping toward anything but the truth.
9:15:39 PM me
You have been accusatory, threatening, and dishonest. You wondered why I wouldn't give you a second chance? Because your words reflect your intentions.
9:16:08 PM Avante Hosting
my intentions are clear.
9:16:17 PM me
Yes, I see them.
9:31:44 PM me
How are you Chris?
9:31:50 PM me
Are you excited for the weekend?
9:34:18 PM Avante Hosting
http://status.avantehosting.net/
9:35:33 PM me
Why is no data available?
9:35:46 PM me
The servers did not have 100% uptime.
9:36:05 PM me
Error connecting to minecraft bridge
9:36:08 PM me
Over and over again
9:39:16 PM Avante Hosting
we just added
9:39:16 PM Avante Hosting
some
9:39:51 PM me
Well, I don't know why you linked me to that page, because I know the uptime has been pretty poor recently.
9:40:01 PM me
I don't need to see that it's 100% for the past 30 minutes.
9:40:10 PM Avante Hosting
its now setup ,
9:40:15 PM Avante Hosting
set to twitter alerts
9:40:32 PM me
The point is that you still left everyone in the dark when things were going wrong.
9:40:41 PM me
Having automated alerts in the future doesn't help the past.
9:40:51 PM me
The past that occurred during my refund period.
9:41:39 PM me
Furthermore, why did you delete my support ticket with the pastebin and why did you delete my entire whitelist?
9:54:57 PM me
Okay, Chris, I see how you are and how you operate.
9:55:00 PM me
I am sick.
9:55:03 PM me
Sick of AH.